24 Hour Customer Service: 479-621-1142

COVID-19 Information

COVID-19 (Coronavirus) Information

What is Rogers Water Utilities doing to ensure customers are protected from COVID-19?

We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees and customers.

  •  We have shared with our employees the preventative measures provided by the US Centers for Disease Control and Prevention (CDC) on how they can minimize the risk of catching COVID-19.
  • We have emergency operations and business continuity plans in place. We have already and will continue to update them, as necessary, to meet our service obligations to our customers and communities.

Is my drinking water safe?

Yes, your water is safe. Rogers Water Utilities distributes water produced by Beaver Water District.  The source water for Beaver Water District is Beaver Lake.

According the World Health Organization (WHO) and the American Water Works Association (AWWA), current treatment methods used by Beaver Water District in their surface water treatment plant are sufficient to disinfect water for contaminants, including COVID-19.  Standard required testing throughout Rogers Water Utilities distribution system requires a chlorine residual to ensure water is clean and safe for consumption.

For more information about COVID-19 and your drinking water, visit The Environmental Protection Agency and The Centers for Disease Control

Should I be concerned about COVID-19 in my drinking water?

According to the CDC, the virus is thought to spread mainly from person-to-person in the following ways:

  •  Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it, and then touching their own mouth, nose, or possibly their eyes. However, according to the CDC, “this is not thought to be the main way the virus spreads.”

Are you aware of any employees who have been exposed to COVID-19

We are not aware of any suspected or confirmed cases of COVID-19 among our employees. If this were to change, we would work with state and local public health officials to address the issue and protect the health of employees and customers.

What options do you offer if I am unable to come to your office in person to discuss my account?

Our goal is to protect our employees and other customers who may enter our work-space.  We have many payment options that do not require an in-person visit. Please visit Pay My Bill for more information.

If you or someone you are associated with has recently traveled to one of the critical areas identified by the CDC as high risk for COVID-19—or has otherwise been diagnosed with or suspected of having COVID-19—we ask that you give us a call at (479) 621-1142 for any water or sewer service issues.

The following options are available for your water and sewer account needs:

📞 (1-833-362-3803) for our automated payment service

📧 service@rogersar.gov

🌐 https://www.rwu.org

📬 Leave a bill payment in our on-site drop box 24/7 (located at the drive-thru)

Where can I find more information on COVID-19?

More information is available from the Centers for Disease Control and the Arkansas State Department of Health

Customer Care

Call: 479-621-1142
Fax:  479-621-1146
Email: service@rogersar.gov

Physical Address:
Rogers Water Utilities
601 S 2nd Street
Rogers, Arkansas 72756
Mailing Address:
Rogers Water Utilities
P.O. Box 338
Rogers, Arkansas 72757

Still Have Questions?