24 Hour Customer Service: 479-621-1142

COVID-19 Information

COVID-19 (Coronavirus) Information

Important Update: Rogers Water Utilities to resume water service shut-offs on 07/07/20

Customers past due balances must be addressed to avoid a disconnection of water service. RWU will notify customers of potential service disconnection on customer bills beginning 6/18/20, disconnect notices will be sent on and after 06/25/20, and shut-offs will resume on 07/07/20. Re-connection fees will be charged by end of business on 07/06/20. Please read the full statement here.

Important Update: H2O: Help to Others Program

Rogers Water Utilities has developed Help 2 Others (H2O) to assist customers in paying their water bill when they face medical emergencies, temporary loss of employment, unexpected financial shortfalls beyond individual control and other unfortunate situations.

Sign up online to help others in your community during this difficult time

Important Update: Customer Service Walk-In Lobby Closure

Rogers Water Utilities continues to monitor daily developments regarding COVID-19 at the state and national level. We are following guidance from the CDC and our local health and emergency response officials.

Our focus now is to increase preventative actions to minimize the risk of exposure to COVID-19 in order to keep our customers, employees and communities healthy. We encourage you to stay informed and consider the CDC website as a resource for further information.

Beginning Monday, March 16, our Customer Service Lobby at 601 S 2nd Street will be closed to walk-in customers. The drive-thru will remain open. Please know that our friendly and knowledgeable Customer Service Team is still available to assist you by phone or by emailing service@rogersar.gov

Remember, the following options are always available for most water account needs:

📞 (1-833-362-3803) for our automated payment service

📧 service@rogersar.gov

🌐 https://www.rwu.org

📬 Leave a bill payment in our on-site drop box 24/7 (located at the drive-thru)

Where can I find more information on COVID-19?

More information is available from the Centers for Disease Control and the Arkansas Department of Health


Is my drinking water safe?

Yes, your water is safe. Rogers Water Utilities distributes water produced by Beaver Water District.  The source water for Beaver Water District is Beaver Lake.

According the World Health Organization (WHO) and the American Water Works Association (AWWA), current treatment methods used by Beaver Water District in their surface water treatment plant are sufficient to disinfect water for contaminants, including COVID-19.  Standard required testing throughout Rogers Water Utilities distribution system requires a chlorine residual to ensure water is clean and safe for consumption.

For more information about COVID-19 and your drinking water, visit The Environmental Protection Agency and The Centers for Disease Control

State of Arkansas Press Release

For Immediate Release:

May 5, 2020

Minimizing health risks in water systems as Arkansas begins reopening

Little Rock, Ark. – As Arkansas enters phase one of its reopening plan, customers and workers across the state will be returning to facilities that have experienced reduced water use in recent weeks. It’s critical that building operators take steps to address potential chemical and microbial health risks that can develop in water systems that have been idle.

The Arkansas Department of Health recommends these actions:

  • Thoroughly flush the building’s plumbing system before fully reopening. Begin at the point of entry and flush outwards through the entire building, including all fixtures and showerheads. Check cold water supply for chlorine to indicate fresh water has entered the system.
  • Consider draining storage tanks like water heaters and softeners, and check for sediment buildup.
  • Check aerators, filters, showerheads and other equipment for particles, and clean as necessary.
  • Clean ice machines, and dispose of three batches of ice after flushing the system.

 

Building operators can submit samples to the Department of Health to verify the bacteriological safety of the water supply. Details on the process and cost for that service are available here.

COVID-19 (Coronavirus) Information

What is Rogers Water Utilities doing to ensure customers are protected from COVID-19?

We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees and customers.


  •  We have shared with our employees the preventative measures provided by the US Centers for Disease Control and Prevention (CDC) on how they can minimize the risk of catching COVID-19.
  • We have emergency operations and business continuity plans in place. We have already and will continue to update them, as necessary, to meet our service obligations to our customers and communities.

Is my drinking water safe?

Yes, your water is safe. Rogers Water Utilities distributes water produced by Beaver Water District.  The source water for Beaver Water District is Beaver Lake.

According the World Health Organization (WHO) and the American Water Works Association (AWWA), current treatment methods used by Beaver Water District in their surface water treatment plant are sufficient to disinfect water for contaminants, including COVID-19.  Standard required testing throughout Rogers Water Utilities distribution system requires a chlorine residual to ensure water is clean and safe for consumption.

For more information about COVID-19 and your drinking water, visit The Environmental Protection Agency and The Centers for Disease Control

Should I be concerned about COVID-19 in my drinking water?

According to the CDC, the virus is thought to spread mainly from person-to-person in the following ways:


  •  Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it, and then touching their own mouth, nose, or possibly their eyes. However, according to the CDC, “this is not thought to be the main way the virus spreads.”

Are you aware of any employees who have been exposed to COVID-19

We are not aware of any suspected or confirmed cases of COVID-19 among our employees. If this were to change, we would work with state and local public health officials to address the issue and protect the health of employees and customers.

What options do you offer if I am unable to come to your office in person to discuss my account?

Our goal is to protect our employees and other customers who may enter our work-space.  We have many payment options that do not require an in-person visit. Please visit Pay My Bill for more information.

If you or someone you are associated with has recently traveled to one of the critical areas identified by the CDC as high risk for COVID-19—or has otherwise been diagnosed with or suspected of having COVID-19—we ask that you give us a call at (479) 621-1142 for any water or sewer service issues.

The following options are available for your water and sewer account needs:

📞 (1-833-362-3803) for our automated payment service

📧 service@rogersar.gov

🌐 https://www.rwu.org

📬 Leave a bill payment in our on-site drop box 24/7 (located at the drive-thru)

Where can I find more information on COVID-19?

More information is available from the Centers for Disease Control and the Arkansas State Department of Health

Customer Care

Call: 479-621-1142
Fax:  479-621-1146
Email: service@rogersar.gov

Physical Address:
Rogers Water Utilities
601 S 2nd Street
Rogers, Arkansas 72756
Mailing Address:
Rogers Water Utilities
P.O. Box 338
Rogers, Arkansas 72757

Still Have Questions?