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Important Tips on Paying Your Bill Online or Over the Phone

All customers must register for a new online account with RWU

If you have registered for an online account prior to 9/7/2022, then you will need to re-register by clicking the My Account button and clicking the Register link.

  • When Paying online or over the phone, use your 9 digit account number to access your account. 
  • If your bill still displays the 10 digit account number, remove the first digit.
    • example: if your account number is in this format, 1-23-45678-90, then enter it this way: 23-45678-90
  • If you are asked to provide the amount of the last payment, and you are a new customer, enter 0.00 for the last payment.

A new payment portal is coming 9/6/22.

This section will be updated regularly

Customers currently on scheduled autopay with Paymentus for RWU utility payments must re-enroll for payment to be drafted after 9/6/22. Existing scheduled payments with Paymentus will not be processed after this 9/6/22. Customers should either re-enroll in the new customer portal after 9/6/22 or enroll in RWU bank draft now. 

The new payment portal is unavailable until 9/6/22. RWU customers on auto-draft with RWU with a bank account will be unaffected. RWU will provide more information as soon as possible.

 

Our Mission is to enhance the quality of life for Rogers Water Utilities customers by delivering high-quality water and dependable service that exceed customer expectations; protecting and ensuring a long-term water supply for future generations; and serving as responsible stewards of public health, utility resources, and the environment.

When is my bill due, and how can I pay it?

Choose the best payment method for you

  • In the office 8:00am – 4:30pm, Monday through Friday 
  • Drive-Thru 8:00am – 4:30pm, Monday through Friday 
  • By mail*:
    P.O. Box 338
    Rogers, AR 72757
    * Make checks payable to Rogers Water Utilities. Please include account number 
  • Drop box at the Drive-Thru 
  • Pay by phone – (877) 469-2524 
  • Online via the Account Management Portal – Including autopay and one-time payment options 

Bills are due upon receipt and are considered past due after the due date listed on the bill. A 10% penalty for late payment is assessed after the due date and service is subject to disconnection 30 days after the bills are mailed. 

Bills are due upon receipt and are considered past due after the due date listed on the bill. A 10% penalty for late payment is assessed after the due date and service is subject to disconnection 30 days after the bills are mailed.

If I have a sewer stoppage what should I do?

Call the sewer department immediately at (479) 621-1142 before you call another service professional. RWU will determine if the cause of the stoppage is on the private system or the sewer main.

What do I do if I have a question regarding my trash bill?

Call Orion Waste Solutions at (479) 878-1384. Their office hours are Tuesday-Saturday 8am – 5pm

Still Have Questions?