24 Hour Customer Service: 479-621-1142

Other Fees


Unfulfilled Extensions

This fee is assessed if an extension is granted and the past due bill is not paid by the extended due date.

Fee for unfulfilled extensions: $40

Unauthorized Use

The unauthorized use penalty is assessed when water had been used illegally. This includes:

  • Use of water prior to setting or activating the meter
  • Meter tampering of any kind
  • Illegally diverting water

Unauthorized use may result in suspension of service

Fee to be assessed for unauthorized use: $100


Returned/Rejected Payments

Returned or rejected payments (checks or electronic debit) will be assessed a $35.00 service fee.

Delinquent/Noncompliance Turn-off Service

A fee is applied when service is turned off as a result of an unresolved returned item.

Fee for service disruption: $40

Late payment fee

A fee of 10% of the balance is assessed the day after the due date.

Additional fees are assessed if the account remains past due one week after the due date.

Additional fees:

Description Inside City Limits Outside City Limits
Service charge for late payment over 7 days $11 $11
Service charge for late payment over 14 day $20 $20



Customer Care

Call: 479-621-1142
Fax:  479-621-1146
Email: service@rwu.org

Physical Address:
Rogers Water Utilities
601 S 2nd Street
Rogers, Arkansas 72756
Mailing Address:
Rogers Water Utilities
P.O. Box 338
Rogers, Arkansas 72757

Still Have Questions?