24 Hour Customer Service: 479-621-1142

Start or Stop Service

Important Tips on Paying Your Bill Online or Over the Phone

All customers must register for a new online account with RWU

If you have registered for an online account prior to 9/7/2022, then you will need to re-register by clicking the My Account button and clicking the Register link.

  • When Paying online or over the phone, use your 9 digit account number to access your account. 
  • If your bill still displays the 10 digit account number, remove the first digit.
    • example: if your account number is in this format, 1-23-45678-90, then enter it this way: 23-45678-90
  • If you are asked to provide the amount of the last payment, and you are a new customer, enter 0.00 for the last payment.

A new payment portal is coming 9/6/22.

This section will be updated regularly

Customers currently on scheduled autopay with Paymentus for RWU utility payments must re-enroll for payment to be drafted after 9/6/22. Existing scheduled payments with Paymentus will not be processed after this 9/6/22. Customers should either re-enroll in the new customer portal after 9/6/22 or enroll in RWU bank draft now. 

The new payment portal is unavailable until 9/6/22. RWU customers on auto-draft with RWU with a bank account will be unaffected. RWU will provide more information as soon as possible.


Welcome to Rogers Water Utilities

We are happy to help you start or discontinue service with Rogers Water Utilities.

New service can be started by visiting our office Monday - Friday, 8:00 a.m. - 4:30 p.m.

To start service, customers can print out an application from our website. They can also call, or email our office for more information.

More information can be found in the New Customer Packet. "How to Set up and Account."

To stop or transfer service, customers can call, visit, or email our office.

Please be prepared to provide the billing address, if different than the service address, a phone number, and the start or end date of the service.

Also, please be prepared to present two valid forms of identification, one of which must be a valid photo ID. Acceptable forms of ID include:

Valid Photo ID Secondary ID with matching name
Driver's License Credit / Debit card
State ID Medical Insurance Card
Passport Social Security Card
Matricula Consular ID Conceal Carry Permit

* these are some examples, but do not cover all of the forms of identification that we accept.

You will also need any deposits or startup fees in order for us to complete the new order. Please see Current Rates.

Customer Care

Call: 479-621-1142
Fax:  479-621-1146
Email: service@rwu.org

Physical Address:
Rogers Water Utilities
601 S 2nd Street
Rogers, Arkansas 72756
Mailing Address:
Rogers Water Utilities
P.O. Box 338
Rogers, Arkansas 72757

Still Have Questions?