Important Tips on Paying Your Bill Online or Over the Phone
All customers must register for a new online account with RWU
If you have registered for an online account prior to 9/7/2022, then you will need to re-register by clicking the My Account button and clicking the Register link.
- When Paying online or over the phone, use your 9 digit account number to access your account.
- If your bill still displays the 10 digit account number, remove the first digit.
- example: if your account number is in this format, 1-23-45678-90, then enter it this way: 23-45678-90
- If you are asked to provide the amount of the last payment, and you are a new customer, enter 0.00 for the last payment.
A new payment portal is coming 9/6/22.
This section will be updated regularly
Customers currently on scheduled autopay with Paymentus for RWU utility payments must re-enroll for payment to be drafted after 9/6/22. Existing scheduled payments with Paymentus will not be processed after this 9/6/22. Customers should either re-enroll in the new customer portal after 9/6/22 or enroll in RWU bank draft now.
The new payment portal is unavailable until 9/6/22. RWU customers on auto-draft with RWU with a bank account will be unaffected. RWU will provide more information as soon as possible.
Services and Information
We are here to help! If you have questions about starting or stopping service, transferring service or other general inquiries, please contact customer care at 479-621-1142. Our hours of operation are Monday – Friday, 8:00 a.m. – 4:30 p.m. After hours Emergency calls are available at the same number.
Start or stop your service with Rogers Water Utilities
Transfer service to a new user or tenant
Call, email, or stop by the office and we will be happy to help