Important Tips on Paying Your Bill Online or Over the Phone

All customers must register for a new online account with RWU

If you have registered for an online account prior to 9/7/2022, then you will need to re-register by clicking the My Account button and clicking the Register link.

• When Paying online or over the phone, use your 9 digit account number to access your account. 
• If your bill still displays the 10 digit account number, remove the first digit.
  • example: if your account number is in this format, 1-23-45678-90, then enter it this way: 23-45678-90
• If you are asked to provide the amount of the last payment, and you are a new customer, enter 0.00 for the last payment.

A new payment portal is coming 9/6/22.

This section will be updated regularly

Customers currently on scheduled autopay with Paymentus for RWU utility payments must re-enroll for payment to be drafted after 9/6/22. Existing scheduled payments with Paymentus will not be processed after this 9/6/22. Customers should either re-enroll in the new customer portal after 9/6/22 or enroll in RWU bank draft now. 

The new payment portal is unavailable until 9/6/22. RWU customers on auto-draft with RWU with a bank account will be unaffected. RWU will provide more information as soon as possible.